Refund Policy

Last Updated: March 1, 2026

Brand: Zephyr Muse Collection

Contact Email: zephyrmusecollection@gmail.com

1. Overview

At Zephyr Muse Collection, customer satisfaction is important to us. Due to the nature of fragrance products, we maintain a clear and fair refund and return policy.

By placing an order on our website, you agree to the terms below.

2. No Refund After Successful Delivery

For hygiene and safety reasons, perfumes cannot be returned or refunded once they have been delivered and accepted by the customer.

We do not offer refunds for:

Change of mind
Personal fragrance preference
Used or opened products

3. Damaged or Incorrect Product

If you receive:

A damaged product
A leaking bottle
The wrong item

You must:

Record an unboxing video clearly showing the package condition.
Contact us within 24 hours of delivery.
Send the video proof to:
📧 zephyrmusecollection@gmail.com

Without an unboxing video, claims will not be accepted.

If the claim is verified, we may offer:

A replacement product, or
A partial or full refund (depending on the case)

4. Payment Issues

Since we use a manual payment confirmation system:

Customers must upload a valid payment screenshot.
Orders will only be processed after payment verification.
If a payment is mistakenly made and no order is processed, customers must contact us within 24 hours for resolution.

Refunds (if approved) may take 3–7 working days depending on the payment method.

5. Order Cancellation

Orders can only be cancelled before shipment.

Once the order has been shipped, cancellation is not possible.

6. Contact for Refund Requests

All refund or return requests must be made via email:

📧 zephyrmusecollection@gmail.com