Shipping Policy
At Zephyr Muse Collection, we aim to deliver your fragrances safely, securely, and on time. Please review our Shipping Policy below for complete details.
1. Order Processing Time
Orders are processed within 1–2 working days after confirmation
Orders placed on Sundays or public holidays will be processed the next working day
You will receive an order confirmation once your order is successfully placed
2. Shipping Locations
We currently ship nationwide across Pakistan
International shipping is not available at this time (subject to future updates)
3. Delivery Time
Major cities: 2–4 working days
Other cities/remote areas: 3–6 working days
Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges (if applicable) will be calculated at checkout
Any promotional or free-shipping offers will be clearly mentioned on the website
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan
Please ensure availability to receive and pay for your order at the time of delivery
6. Order Tracking
Tracking details will be shared once your order is dispatched
Customers can track their shipment using the courier-provided tracking number
7. Failed or Delayed Deliveries
If a delivery attempt fails due to incorrect address or unavailability, the order may be returned
Re-shipping costs will be the responsibility of the customer
Zephyr Muse Collection is not liable for delays caused by courier services
8. Damaged or Missing Items
In case of damaged, leaked, or missing items, please contact us within 24 hours of delivery
Share your order number along with clear photos or videos for verification
Approved cases will be handled as per our Refund Policy
9. Order Cancellations
Orders can only be cancelled before dispatch